The Northern Neck Shop Terms and Conditions

Personalized Designs/Custom Orders

We love doing personalized designs, and the contact form has an upload field for your logo, etc. If it’s text you want added, ex. a name, just let us know in the message field. Be sure to let us know what item you’re interested in, how many, and we’ll get back to you with more info. You’ll get a personalized product listing to purchase your custom gear.

Refund and Returns Policy

* Please note, the image on your T-shirt, Sweatshirt, Gallery Wrap, Tote Bag, etc., may vary slightly from the image depicted on The Northern Neck Shop website. The colors may not be as bright as on your desktop, tablet, or mobile, and depending on what size is selected, it may be cropped slightly different than the image shown online.

Products are produced only once ordered, and once ordered, the order is sent to the corresponding print provider for production, and the print provider ships the product directly to you. Refunds cannot be offered if you ordered the wrong size, color, or simply changed your mind. Please note, colors on T-shirts, Sweatshirts, Gallery Wraps, Tote Bags, etc., may appear brighter on screen than on the actual product, and please check size info. on listings before ordering.

If your package and item(s) are damaged in shipping, contact us via our contact form and upload pictures of the damage to both the package and item(s), within 7 days of receipt. If there is a manufacturing error, contact us via our contact form and upload pictures of the manufacturing error within 7 days of receipt. Uploads accepted are jpg | png | gif | docx < 10MB. If you’re having issues with the File Upload, no worries, send a msg. anyway, and we’ll get back to you quickly with alternate methods to get your image to us. We respond quickly to all requests, and if any further action is necessary, including returning the package/item(s), or another picture is necessary, you will be notified.

The above actions are necessary for The Northern Neck Shop to pursue a refund on your behalf from either the shipping carrier or printer.

Shipping

The Northern Neck Shop works with multiple print providers to assure you receive high-quality products. Depending on your order, items may be shipping from different print providers. Each item will have its own shipping cost, however all separate shipping costs for items ordered will be bulked together at checkout. Please check the product listing description for the approximate shipping cost for each item which is calculated at checkout.

Production time may vary for different products/printers, so if you have ordered multiple items, they may not all be received at the same time.

Please contact The Northern Neck Shop with any questions.

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